Silversprings

The provider and staff were working within the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People's experience of using this service:

● People's relatives felt their family members were safe and well cared for. Staff demonstrated a good understanding of the risks people faced in their day to day lives and the ways they could support them to minimise those risks.

● People were supported by sufficient numbers of staff.

● People's medicines were managed safely. The processes in place ensured that the administration and handling of medicines was suitable for the people who used the service.

● Effective infection control measures were in place to protect people.

● People were supported by staff who understood the importance of respecting their choices and providing the support required whilst promoting and maintaining people's independence. This enabled people to achieve positive outcomes and promoted a good quality of life.

● People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

● The provider was respected by the staff and promoted an open and transparent culture. The provider and staff understood their roles and responsibilities.