Lynhales Hall Nursing Home

Safe- we rated this key question as good. People received safe care and treatment from staff who understood their healthcare needs and followed healthcare guidance from professionals. Where we had identified issues with the cleanliness of the service and also with the deployment of staff, the provider had responded by recruiting additional staff and also reviewing how staff were assigned to support people. A follow up virtual tour of the service and a review of information showed improvements had been made to how people were supported and the cleanliness of the environment. The provider ensured people were safe and received care which met their individual needs, protected their rights and safeguarded them from abuse and neglect. Medicines were managed safely by competent staff.

Effective - we rated this key question as good. The service worked to ensure people were at the centre of care. Leaders demonstrated a culture of improvement, where areas of concern were identified, and actions were taken to enhance the outcomes for people in the service.

Well-led Overview Well-led- we rated this key question as good. Leaders proactively supported staff and collaborated with partners to deliver care that is safe, integrated, person-centred and sustainable.