West Cliff Hall
- Care home
- 59 beds
- No nursing
- Dementia care
- Registered since 2016
- Hythe, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
20 months
since the latest rating was published.
336 of 420
rated care homes in Hampshire are rated Good, like this one.
West Cliff Hall: inspection record
Rated Good in February 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Carpathia Grange Not yet rated, 0.6 miles away
- G Little Haven Good, 1.2 miles away
- G Badgers Holt Residential Care Home Good, 1.4 miles away
- G Oaklands Rest Home Good, 1.6 miles away
- G Dimensions Weston Court Good, 2 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 February 2025 (assessment visit 10 February 2025). Quoted under the Open Government Licence.
West Cliff Hall is registered to provide accommodation for people who require nursing or personal care, this includes supporting people living with dementia. The service can accommodate up to 59 people. At the time of our inspection 53 people were living at the service.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
The inspection took place between 14 February and 20 February 2025. This inspection consisted of all quality statements under the key questions of safe and well led. We visited the service on 15 February and 16 February 2025.
This inspection was prompted by concerns about staffing shortages and an increase in events reported by the provider to the local authority and CQC. However, following this inspection we were assured by the arrangements in place to keep people safe. During our inspection we found the service had made improvements and the provider was no longer in breach of regulations. The rating has changed from requires improvement (published January 2021) to good.
The registered manager and home manager ensured incidents were investigated, and lessons were learnt to identify and embed good practice. Adverse events were reviewed, and any identified actions were completed by the management team. Reviews were then audited and checked by the provider. These robust systems enabled the management team to make continuous improvements.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Repeka Taukei
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 15 January 2021. Latest assessment published 26 February 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hartford Care (5) LimitedBrand: Deer Capital
- Ownership type
- Organisation
- Companies House number
- 9781963 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does West Cliff Hall provide nursing care?
- No. The Care Quality Commission lists West Cliff Hall as a care home without nursing.
- How many beds does West Cliff Hall have?
- The Care Quality Commission's register lists 59 beds at West Cliff Hall.
- When was West Cliff Hall last inspected?
- The Care Quality Commission's latest rating for West Cliff Hall was published on 26 February 2025.
- Who runs West Cliff Hall?
- West Cliff Hall is run by Hartford Care (5) Limited.
- What is West Cliff Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 February 2025.
Contact
- Phone
- 023 8084 4938
- Address
- West Street, Hythe, Southampton, SO45 6AA Map (opens Google Maps)
Compare nearby
- – Carpathia Grange Not yet rated, 0.6 miles away
- G Little Haven Good, 1.2 miles away
- G Badgers Holt Residential Care Home Good, 1.4 miles away
- G Oaklands Rest Home Good, 1.6 miles away
- G Dimensions Weston Court Good, 2 miles away