Chiswick Care Limited

Risks associated with people's health and care needs had been assessed and guidance provided to care staff on how minimise risks to keep people safe from harm.

People received their medicines safely and as prescribed.

There were sufficient numbers of staff available to support people safely. Recruitment processes enabled the provider to only recruit those staff assessed as safe to work with vulnerable adults.

People were supported to maintain a healthy and balanced diet. People had access to a variety of healthcare professionals where there was an identified need.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Care staff knew people well and responded to them in ways which promoted their individuality and independence.

Care plans were detailed and listed people's support needs and how staff were to support people with their identified needs.

Management oversight processes in place enabled the service and the provider to monitor and where required improve the quality of care people received.