Regents Park

We found the following examples of good practice:

The staff were following up to date infection prevention and control guidance to help people to stay safe. There were suitable risk assessments and an up to date infection control policy and procedure in place. The registered manager ensured staff understood why every measure was in place.

Facilities were in place to wash hands for 20 seconds or use hand sanitiser on entering and leaving the home. Visitors were supported to wear a face covering when visiting, and wash hands before/after mask use. All visitors were screened for symptoms of acute respiratory infection before being allowed to enter the home and other signs of Covid-19. There was prominent signage and instructions to explain what people should do to ensure safety, including social distancing. Information was easily accessible on arrival or before visits to ensure visitors followed guidance, procedures or protocols to ensure compliance with infection prevention control.

The provider provided training to ensure staff knew how to keep people safe during the Covid-19 pandemic.

Staff supported people to occupy themselves whilst maintaining their safety. Activities had been improvised as people were unable to go out during 'lockdown', which is what they like to do. For example, a bakery day was held as people liked to visit the local bakers shop.

Staff helped people to stay in touch with their families. Alternative forms of maintaining social contact was used for families; for example: keeping in touch using video calls and a 'drive by' for a person's mum's birthday.

The registered manager was communicating with people, staff and family members regularly to make sure everyone had an understanding of precautions being taken, and how to keep people safe.

Further information is in the detailed findings below.

The five questions we ask about services and what we found