Maple Tree Court

People's experience of using this service: People felt safe living at the service. Peoples risks were documented, and staff were knowledgeable about how to mitigate them. Staff knew to how protect people from abuse and what to do should they suspect it. People were cared for by suitable numbers of staff who had been recruited safely. People told us they received their medicines as prescribed.

People were cared for by staff who had the knowledge and skills to ensure they received effective care. Staff sought the advice of healthcare professionals when people's health deteriorated. People had sufficient food and drink to meet their nutritional needs. Staff had the knowledge to ensure people's rights were protected through applying the principles on the Mental Capacity Act.

People told us, and we saw staff were kind and compassionate in their approach with people, and caring relationships had developed. Staff understood the importance of protecting people's privacy and dignity. Staff encouraged people to be independent as possible.

The care people received was responsive to their individual needs. People had the opportunity to partake in activities of their own choice. People and their relatives knew how to complain should they need to. The provider had a system in place which meant that people would be listened to when a complaint was raised.

People were very happy living in the service and would recommend it to other friends and family. Staff told us they were happy working in the service because they felt supported by managers. A positive culture had developed as a result of the good governance. The provider had an effective system which monitored the care people received and when problems were identified action was taken to ensure lessons were learnt.