Willow Gardens Care Home

The provider had policies and procedures in place designed to protect people from the risk of suffering harm and abuse. Risk assessments were in place which identified possible risks to people living at the home. The provider had processes in place to reduce the risk of the spread of infection. People's needs were met by suitable numbers of staff who had appropriate training.

People's needs were assessed before they were offered a room in the home. People were supported to eat and drink enough to meet their needs. Staff ensured people had access to healthcare professionals when necessary. People received their medicines as prescribed.

People, relatives and visitors told us the staff who supported people were kind and caring. People expressed their views and were involved in making everyday decisions about their care. Staff respected people's privacy and dignity and promoted independence.

People had care plans in place which detailed their needs, preferences, interests and social histories. People and visitors told us there were a lot of activities offered. The provider had a complaints procedure in place. Where people received end of life care, this was based on best practice and personal preferences.

The registered manager and provider ensured there was a person-centred, open and inclusive environment for people to live and staff to work. There was a clear leadership structure in place which included the registered manager and senior staff team. The registered manager had a quality assurance system in place