Wellington Grange

People were receiving a personalised service by staff who knew them well. People described having a good quality of life and feeling they were in control of their care. One person said, "It's lovely here. It's as good as it could be."

Risks to people were assessed and managed and people received their medicines safely. Staff understood their responsibilities for safeguarding people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had effective systems for monitoring incidents and accidents and for making improvements. One staff member told us, "Our systems are very good in analysing issues and helping us focus on areas that need more attention. We have seen real improvements for people including for example, a reduction in falls."

People were supported to remain connected with the local community and described involvement with a number of local groups and charities. They told us they were leading full and busy lives and described having access to activities that were relevant and of interest to them. One person said, "I found it lonely at home, I have everything I need here."

Staff were knowledgeable about people's needs and responsive to changes. People were supported to plan for end of life care and described kind and caring staff. People and their relatives knew how to complain and described an open culture where they felt able to raise any concerns.