Ashurst Mews Care Home

Ashurst Mews accommodates people across three separate areas, each of which has separate adapted facilities. On the ground floor, support is provided to people with residential needs. On the second floor there are two separate areas, one providing support to people with dementia and the other support to people with nursing needs.

The systems and processes for identifying risks to people had improved. Further improvements were required to ensure effective management of risks to people's skin integrity, people's health needs and environmental risks.

Staffing levels and deployment had improved but further improvement was required to ensure people were consistently supported by sufficient numbers of staff who knew them well. People were supported by staff who were safely recruited and were supported within their roles.

People received their medicines as prescribed from trained staff.

People's needs were assessed, and care plans guided staff how to meet those needs. A system was in place to monitor people's health needs.

Staff felt supported within their roles and felt confident to discuss any concerns they may have with the management team.

Feedback was sought from people, relatives and staff to identify where improvements were needed. Staff, people and relatives were also offered regular meetings to share information and discuss any concerns they had.

People were protected against infections such as COVID-19. Staff followed government guidance on testing and wearing appropriate personal protective equipment (PPE). The home appeared clean. Cleaning schedules were in place to evidence when cleaning was completed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.