St. Euphrasia's Care Home

We found the following examples of good practice.

Visits took place in the care home's parlour wherever possible, which avoided the need for visitors to enter the main residential area.

The manager allocated a designated carer to people who had tested positive for Covid-19, and they also allocated a bathroom to those people who did not have an ensuite room.

Only one staff member used the staff room at any one time to promote social distancing.

The home had regular meetings with people to talk about the pandemic, safety measures, local and national restrictions and the use of personal protective equipment (PPE).

The manager regularly reminded staff of the importance of good infection control practice including the correct donning and doffing procedures for PPE to prevent complacency.

Given the specialist nature of the home being attached to a convent, the manager included the nuns living in the convent in their Covid-19 testing programme.

The cleaning staff followed strict daily, weekly and deep cleaning schedules. They maintained a very high standard of cleanliness and hygiene in the care home, for example, they cleaned high contact points three times daily, including weekends.

The five questions we ask about services and what we found