The Well House
- Care home
- 14 beds
- No nursing
- Registered since 2025
- Hailsham, East Sussex, South East
Not yet rated under the new provider, who registered with the CQC on 30 December 2025.
Rated Requires improvement in November 2025 under the previous provider, Well House Care Sussex Ltd.
At a glance
6 ratings
First rated Requires improvement in 2016, most recently Requires improvement in November 2025.
11 months
since the latest rating was published.
85%
of rated care homes in East Sussex are Good or Outstanding (82% across the South East, 83% across England).
The Well House: inspection record
Not yet rated under the current provider. The squares show ratings given under earlier providers.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Abbots Wood Manor (Good, 2.8 miles away) and Grangemead (Good, 2.9 miles away).
Nearest care homes:
- – Lydfords Care Home Not yet rated, 2.8 miles away
- G Abbots Wood Manor Good, 2.8 miles away
- G Grangemead Good, 2.9 miles away
- RI Quinnell House Requires improvement, 3 miles away
- G Quality Reliable Care Limited Good, 3 miles away
Questions to ask when you visit
- Safe was rated Requires improvement on 20 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 20 November 2025. Ask about changes in management and what has changed since the report.
- Ask what the new provider has changed since taking over.
Registration details
- Registered manager
- Nicola Cross
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- W H Care Limited
- Ownership type
- Organisation
- Companies House number
- 12791205 (opens Companies House)
- Previous provider
-
- Well House Care Sussex Ltdregistered
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does The Well House provide nursing care?
- No. The Care Quality Commission lists The Well House as a care home without nursing.
- How many beds does The Well House have?
- The Care Quality Commission's register lists 14 beds at The Well House.
- When was The Well House last inspected?
- The Care Quality Commission's latest rating for The Well House was published on 20 November 2025.
- Who runs The Well House?
- The Well House is run by W H Care Limited.
- What is The Well House's CQC rating?
- Not yet rated under the new provider, who registered with the CQC on 30 December 2025.
Contact
- Phone
- 01825 873389
- Address
- The Well House, Golden Cross, Hailsham, BN27 4AJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Abbots Wood Manor (Good, 2.8 miles away) and Grangemead (Good, 2.9 miles away).
Nearest care homes:
- – Lydfords Care Home Not yet rated, 2.8 miles away
- G Abbots Wood Manor Good, 2.8 miles away
- G Grangemead Good, 2.9 miles away
- RI Quinnell House Requires improvement, 3 miles away
- G Quality Reliable Care Limited Good, 3 miles away