Millfield Nursing and Residential Home

People’s care needs were safely and effectively met. People, and their relatives where appropriate, were involved in planning their own care and had opportunities to give feedback to the provider. The atmosphere in’ the service was welcoming, and staff were friendly and approachable. We observed compassionate caring interactions between staff and people living at the care home.

People were protected from the risk of harm or abuse through effective safeguarding and emergency contingency planning measures. The provider took effective action when things went wrong at the service and referred to relevant authorities involved with people's care when necessary.

Safeguarding incidents were managed in a timely and effective manner. The provider’s documentation showed the actions taken by the provider, any learning from incidents, and how this was shared to reduce recurrences.

Leaders created a culture in the care home which fostered respect and transparency. People living at the care home, and their relatives, told us they could approach leaders and have their concerns actioned, and the staff were accessible, compassionate and approachable.

At this assessment we assessed two key questions in full and only 1 quality statement in caring and responsive. We did noy assess effective. As we assessed some but not all quality statements at this visit it means we use the ratings from the previous inspection to rate all the key questions of effective, caring and responsive. We will carry out future assessments to cover other parts of the framework and will update our website with our findings.