Bourne House Nursing Home
Care home with nursing, Kingston upon Thames, 40 beds
Good
Rated on
Rating from the Care Quality Commission.
Rated Good in October 2026 under the previous provider, Olympus Opco LTD.
Bourne House Nursing Home: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. Rated Good in 2015, then Requires improvement in 2017, then Good in 2018, 2022 and October 2026.
The latest rating was published this month. The provider changed in 2026; earlier ratings were given under the previous provider.
How it compares locally
- One of 21 Good care homes in Kingston upon Thames, out of 28 with a rating.
- Larger than 7 in 10 care homes in Kingston upon Thames.
What inspectors found
From the Care Quality Commission's assessment published 15 October 2026 (assessment visit 11 August 2026). Quoted under the Open Government Licence.
We assessed Bourne House Nursing Home between 20th August 2026 to 1st September. The service is a care home with nursing providing support for older people, including people living with dementia, mental health needs, physical disabilities and younger adults. This is the first inspection of this service following a change of care provider.
We found people received safe care and support from staff who knew them well and worked collaboratively with healthcare professionals. Medicines were managed safely, records relating to medicines were well maintained and risks to people’s health and wellbeing were assessed and monitored. The provider had safeguards in place to help prevent people from harms such as abuse or neglect.
Read the full summary
We observed staff treating people with kindness, dignity and respect at mealtimes, supporting people patiently and promoting independence and choice.
The provider worked effectively and used evidenced based approaches to support people to live healthier lives and worked with other health services to improve outcomes.
Governance systems were in place and audits were completed, but oversight arrangements were not always effective in ensuring actions identified through audits, surveys and meetings were consistently monitored to completion, particularly during the transition between organisational governance systems. However, overall, leaders demonstrated a commitment to improvement to strengthen governance oversight and the quality of the environment to ensure consistently high-quality care. We discussed some environmental improvements with managers during our visit, who took immediate action to address these issues.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service, following a change of provider. This key question has been rated Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service, following a change of provider. This key question has been rated Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service, following a change of provider. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service, following a change of provider. This key question has been rated Good
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service, following a change of provider. This key question has been rated Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask what the new provider has changed since taking over.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 45 Langley Avenue, Surbiton, KT6 6QR |
|---|---|
| Neighbourhood | Surbiton, Kingston upon Thames |
| Phone | 01206 517430 |
| Registered manager | Christine Trott |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care UK Care Services LimitedBrand: Care UK |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02571516 (opens Companies House) |
| Previous provider |
|
Care UK Care Services Limited runs 30 services in London. 5 are rated Good or Outstanding and 25 have no rating yet.
Other services run by Care UK Care Services Limited
- G Forrester Court Care home with nursing, WestminsterGood
- G Franklin House Care home with nursing, HillingdonGood
- G Tennyson Grange Care home with nursing, SuttonGood
- G Woodland Hall Care home with nursing, HarrowGood
- – Acacia Care Centre Care home with nursing, CroydonNot yet rated
- – Albany Lodge Care home with nursing, CroydonNot yet rated
Nearest alternatives
- – Hamilton Nursing Home Care home with nursing, 0.2 miles awayNot yet rated
- G Milverton Nursing Home Care home with nursing, 0.2 miles awayGood
- – Southborough Nursing Home Care home with nursing, 0.3 miles awayNot yet rated
- G Langley Court Rest Home Care home, 0.4 miles awayGood
- O Elysium Care Partnerships Limited - 21b Upper Brighton Road Care home, 0.4 miles awayOutstanding
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Bourne House Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Bourne House Nursing Home as a care home with nursing.
- How many beds does Bourne House Nursing Home have?
- The Care Quality Commission's register lists 40 beds at Bourne House Nursing Home.
- When was Bourne House Nursing Home last inspected?
- The Care Quality Commission's latest rating for Bourne House Nursing Home was published on 15 October 2026.
- Who runs Bourne House Nursing Home?
- Bourne House Nursing Home is run by Care UK Care Services Limited. It runs 30 services in London.
- What is Bourne House Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 October 2026.