Clarendon Mews Care Home

The systems to safeguard people from abuse or improper treatment had been improved. All staff had received refresher safeguarding training. The provider informed the local safeguarding authority and the Care Quality Commission (CQC) of safeguarding concerns. Records showed investigations followed the local authority and providers safeguarding policies.

Incidents of safeguarding and serious injuries had significantly reduced. The systems to investigate and follow up incidents, accidents and falls had been improved to identify and mitigate the risks of repeat incidents. This demonstrated a commitment to lessons learnt, to continuously improve the safety and care of people living at the service.

An electronic personal care monitoring system had been introduced and most people's care records had been transferred onto the system. We found the care plans that had been transferred onto the system were very detailed.

Risks associated to people's eating and drinking were clearly recorded and up to date. Practical measures had been put in place to reduce choking risks. All staff involved with supporting people to eat and drink had received specialist training on Dysphagia (choking risks). We observed staff sensitively supporting people that required additional support to eat and drink, whilst enabling people to maintain as much independence as possible.

Staff were trained in the safe administration of medicines and their competency was assessed before they administered medicines to people. Medicines were stored securely and administered to people as prescribed.

People's needs were assessed and people and / or their representatives were involved in the care planning and review process. Throughout the inspection we saw positive interactions between staff and the people using in the service. We observed people move freely around the environment. One person said, "They [staff]

put their arms round me when I am mardy (upset). It shows that someone cares." Relatives were very complimentary of the caring attitude of the staff team.

Staff were safely recruited recruitment files evidenced the provider applied for Disclosure and Barring Service (DBS) checks, to include a criminal conviction check and appropriate pre employment checks had been completed.