Warrington Residential and Dementia Care

The home was relaxed, calm, and people moved through their day at a pace that suited them. Staff were seen to be effortless in their interactions with people and it was clear there was a whole staff approach to engaging people in the home.

The service demonstrated a strong person-centred culture. Paramount importance was placed on empowering people to make choices and share and express their views. We observed that people were active participants in their environment and took responsibility over the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were met by staff who had a detailed induction and access to the training they needed. The service benefited from having two training officers on site who kept track of where staff were in their development.

People told us they felt safe and that staff were always available to help them. Potential risks had been identified and action taken to mitigate them. Staff had undertaken safeguarding training and were aware of their responsibilities to identify and report potential abuse.

People and their relatives were positive about the service and how it was run. There was a mutual appreciation between staff and the management team. The director of the service had his office in the home and was available for people, visitors and staff to approach at any time should they need to. This created a culture of accountability and transparency in the home.

The management and staff worked well with external professionals and we received extremely positive feedback from all the professionals we spoke with about this service. Staff knew people well and detected any changes early on to ensure people received the right support at the earliest stage.