Sunflower House

The service is located in a large detached house within its own grounds. All bedrooms are single with communal bathrooms, lounge and dining areas. A conservatory that looks out onto well maintained and accessible gardens. The service has a sensory room on the premises which is separate from the main building.

Person centred care plans and risk assessments provided guidance for the support people required, including when they may become agitated. These were reviewed each month. People received their medicines as prescribed.

Staff said they enjoyed working at EAM House, saying the management team were approachable and supportive. There were enough staff on duty and they received the training and support needed to meet people's assessed needs. Staff were safely recruited.

The staff team worked in partnership with other professionals, including social workers, medical professionals and the community learning disability team. People's health and nutritional needs were being met.

The home was clean throughout and the current government COVID-19 guidelines were being followed.

A quality assurance system was in place, with actions taken where issues were found. Incidents were recorded and reviewed to reduce the chance of a re-occurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Staff knew people's needs well and sort new activities people could participate in within their local community. Care and support plans were person-centred. Staff knew how to promote people's privacy dignity and independence. Communication with people's relatives was good.