Willowcroft
- Care home
- 7 beds
- No nursing
- Registered since 2011
- Waltham Abbey, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published.
295 of 361
rated care homes in Essex are rated Good, like this one.
Willowcroft: inspection record
Rated Good in December 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Kinglea Court Not yet rated, 0.1 miles away
- G 1 Sewardstone Close Good, 0.2 miles away
- G Ashbrook Court Care Home Good, 0.2 miles away
- G Elm House Good, 1.2 miles away
- G Willow House Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 14 December 2023. Quoted under the Open Government Licence.
Willowcroft is residential care home providing accommodation and personal care. The service is an adapted family style property that can accommodate up to 7 people. At the time of our inspection 6 people were living in the home. CQC only inspect where a regulated activity is being provided. One person was receiving a regulated activity.
Read the rest of CQC's summary
People's experience of the service and what we found: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One family member told us living at Willowcroft is the best thing that could have happened to their loved one.
One person said, "I am living a life of luxury at Willowcroft."
Staff provided care that was safe, and risks were managed appropriately. This was because staff were well trained. There was a consistent staff team, who had been safely recruited. Agency staff were not required due to good staff retention.
Staff felt supported and the management team were always available. The registered manager had a good understanding of their responsibilities towards the person they supported and had passion in delivering person-centred care. The registered manager was receptive to how the focus in the care plans could be improved upon to include more about the character of the person.
Medicines were well managed. Systems were in place to monitor quality and learn from accidents and incidents.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Catherine Mcmillan
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 14 December 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Willowcroft Care Home Limited
- Ownership type
- Organisation
- Companies House number
- 07039033 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Willowcroft provide nursing care?
- No. The Care Quality Commission lists Willowcroft as a care home without nursing.
- How many beds does Willowcroft have?
- The Care Quality Commission's register lists 7 beds at Willowcroft.
- When was Willowcroft last inspected?
- The Care Quality Commission's latest rating for Willowcroft was published on 14 December 2023.
- Who runs Willowcroft?
- Willowcroft is run by Willowcroft Care Home Limited.
- What is Willowcroft's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 December 2023.
Contact
- Phone
- 020 8523 8680
- Address
- Sewardstone Road, Chingford, E4 7RF Map (opens Google Maps)
Compare nearby
- – Kinglea Court Not yet rated, 0.1 miles away
- G 1 Sewardstone Close Good, 0.2 miles away
- G Ashbrook Court Care Home Good, 0.2 miles away
- G Elm House Good, 1.2 miles away
- G Willow House Good, 1.2 miles away