Willow Tree House

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives were involved in the planning and reviewing of their care. Records in place and our observations demonstrated people were supported to maintain a balanced diet.

People and their relatives told us they were involved in planning their care, records we reviewed supported this. Staff demonstrated kind, compassionate and caring attitudes and actively encouraged people to make their own choices.

Care plans we reviewed were person centred and detailed individual needs and preferences. Where concerns had been raised these had been acknowledged and responded to appropriately. People were supported to maintain relationships with their loved ones and a safe visiting process was in place.

The registered manager and senior management team had implemented a number of changes in order to improve the quality of care provided. Quality monitoring processes and actions following incidents had improved significantly. People and staff told us they felt management communicated well, listened and acted up on any issues they raised.