Autumn House Residential Home
- Care home
- 44 beds
- No nursing
- Dementia care
- Registered since 2011
- Sandown, Isle of Wight, South East
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Good in 2015, most recently Inadequate in May 2026.
5 months
since the latest rating was published.
2 of 58
rated care homes in Isle of Wight are rated Inadequate, like this one.
Autumn House Residential Home: inspection record
Rated Inadequate in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Capri (Good, 0.2 miles away) and Broadhurst Residential Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Capri Good, 0.2 miles away
- G Broadhurst Residential Care Home Good, 0.3 miles away
- G The Briars Good, 0.3 miles away
- G Sandown Nursing Home Good, 0.3 miles away
- G Beaufort House Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 May 2026 (assessment visit 18 December 2025). Quoted under the Open Government Licence.
Date of assessment 10 February to 27 March 2026. We completed this inspection to establish if improvements had been made following the previous inspection. The provider was previously in breach of legal regulations in relation to consent, safe care and treatment, the safety of the environment and the governance of the service. At this inspection, the provider was still in breach of regulations relating to safe care and treatment, consent, and governance. They had met the breaches relating to safe environments. We also identified new breaches in relation to person centred care and staffing. This demonstrates the service had not sustained improvement found at our last inspection.
- Safe Inadequate
- Effective Inadequate
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
We were not provided with clear management systems to check the quality of the service, and the leadership had been inconsistent. People had not always been protected from the risk of harm and did not always receive person-led support. People’s capacity to make decisions had not always been adequately assessed and actions had not always been taken in people’s best interests. Risks associated with their needs had not always been identified or safely managed.
People were treated with dignity and respect and had their daily living needs met. The Management team had changed since the previous inspection; The home manager commenced their employment at the service during the inspection.
The enforcement action we decided to take against the provider is available on our website and the service remains under special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm
The service was in continued breach of the legal regulation in relation to safe care and treatment. The service was no longer in breach of the legal regulation in relation to the safety of the environment, although we did identify some shortfalls and the improvements needed to be embedded into the service and the improvements maintained.
-
Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes
The service was in continued breach of legal regulation in relation to consent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in continued breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 15 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 15 May 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 15 May 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 15 May 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 1 October 2022. Latest assessment published 15 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Autumn House Care Limited
- Ownership type
- Organisation
- Companies House number
- 07189110 (opens Companies House)
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Autumn House Residential Home provide nursing care?
- No. The Care Quality Commission lists Autumn House Residential Home as a care home without nursing.
- How many beds does Autumn House Residential Home have?
- The Care Quality Commission's register lists 44 beds at Autumn House Residential Home.
- When was Autumn House Residential Home last inspected?
- The Care Quality Commission's latest rating for Autumn House Residential Home was published on 15 May 2026.
- Who runs Autumn House Residential Home?
- Autumn House Residential Home is run by Autumn House Care Limited.
- What is Autumn House Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 15 May 2026.
Contact
- Phone
- 01983 402125
- Address
- 21-27 Avenue Road, Sandown, PO36 8BN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Capri (Good, 0.2 miles away) and Broadhurst Residential Care Home (Good, 0.3 miles away).
Nearest care homes:
- G Capri Good, 0.2 miles away
- G Broadhurst Residential Care Home Good, 0.3 miles away
- G The Briars Good, 0.3 miles away
- G Sandown Nursing Home Good, 0.3 miles away
- G Beaufort House Good, 0.4 miles away