Woodlea Care Home

People's experience of the service and what we found: People were supported by staff who were kind, caring and supported them to meet their needs. The atmosphere in the home was calm, relaxing and very homely and people enjoyed living at the home. Staff supported people to make decisions about their care such as what to eat, drink and where they would like to sit. People and their relatives were happy with the care and support they received. People were happy and comfortable living at the home.

Risks associated with people's care were identified and managed to keep people safe. Care plans were detailed and provided staff with clear instructions to carry out their role safely and in line with people's needs. Building maintenance was carried out in line with requirements.

The home was clean and well maintained. There were sufficient staff available to meet people's needs and keep them safe. The provider had a robust recruitment process to ensure suitable staff were employed. People were safeguarded from the risk of abuse and staff were trained and supported to identify and report incidents. People received their medicines as prescribed by staff who were trained and competent to administer medication.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff team understood their roles and responsibilities and was supported by a support manager and area manager.

A series of audits were completed on a monthly basis and where issues were identified, action plans were in place to ensure concerns were actioned in a timely way.

People were asked their opinion about the service at meetings and as part of a quality questionnaire which was carried out on an annual basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk