The Rectory Care Home

The registered manager and deputy had assessed the risks associated with people's care and support. Staff were knowledgeable about these risks and knew what to do to minimise the potential for harm. There were systems and processes in place at the home to ensure people were protected from harm and abuse.

People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice. Staff treated people with dignity and respect and were caring and attentive.

The registered manager and staff team had good links with the local communities within which people lived. The service was very much part of the local community and neighbours told us what a great neighbour the service was.

The provider had effective systems in place to identify improvements and drive good care. The environment was safe. Effective health and safety checks were completed, and timely action taken to address any improvements. People's medicines were safely managed, pre-employment recruitment checks were undertaken and there were sufficient staff on duty.