Oak Lodge Residential Home

People and relatives told us staff were warm and caring. There was an experienced and consistent staff team who knew people well and had developed trusting relationships. Recruitment was managed safely. The service followed safe infection, prevention, and control measures. The building and grounds were clean and well maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were actively involved in their care. Staff valued and acted upon people's views.

There was a positive culture in the service. People, relatives, and staff were complimentary about the management of the service. The registered manager and provider maintained effective oversight of the service through good communication and a detailed schedule of audits and quality checks. Staff were valued and recognised for their achievements. There was an open and transparent organisational culture. One relative said, "At Oak Lodge they have great empathy with residents and with relatives. It is quite exceptional."