Wilkinson Park

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

People were involved in care decisions and managing risk. There were sufficient trained and supported staff to provide people with care. The provider understood the importance of safeguarding people from abuse. Medicines were managed safely. Some aspects of the environment needed improving and cleanliness and infection control required further review.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires Improvement. At this assessment the rating has changed to good. This meant people’s outcomes were good, and people’s feedback confirmed this. However, treatment support did not always provide consistent outcomes for people.

People’s needs were assessed and reviewed to ensure the service could continue to support them. Care plans were detailed and included good information about how to support people. Staff worked together to support people to lead individual lives. People were not always supported to live healthier lives due to a lack of activities and the quality of food. Consent and permissions were sought although some areas were lacking.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People told us staff were kind, supportive and helpful. Staff recognised and understood people’s individual needs and encouraged people to be independent. People told us they would like to engage in more community activities. Staff told us they were well supported by the registered manager and the wider organisation.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

Care plans had good detail and clear actions for staff to follow to support people. People felt staff and managers listened to them and acted on any concerns they may have. People felt more activities would be helpful, along with better access to the community, to develop personal skills and improve their wellbeing.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

The registered manager had instigated several changes and a range of improvements since the last inspection. Monitoring systems were in place, although the registered manager acknowledged there was still more work to do. Governance systems were in place and overseen by the registered manager. Senior managers in the organisation oversaw the running of the service. The registered manager was trying to effectively engage with the local community to bring about positive outcomes.