Park Lodge

People told us, and we observed staff were kind and caring. People's privacy and dignity were respected, and people were supported to be as independent as possible.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to share their views of the service. People were given feedback on the actions taken in response to their comments.

Risks to people's safety and welfare were identified and managed. Staff were safely recruited. People's medicines were managed safely. The home was clean and there were systems in place to prevent and control infection. Equipment and installations were maintained.

Feedback about the food was good. People's dietary needs and preferences were catered for and people's oral health care was considered.

People's needs were assessed, and their care records had improved to ensure staff had clear information about people's current needs.

Improvements had been made to the systems and processes in place to monitor the safety and quality of the service. There was a positive, open and supportive culture at the service. The service worked with external professionals for the benefit of people who used the service.