OSJCT Chilterns Court Care Centre

We carried out this assessment between 11 October 2024 and 18 October 2024. Chilterns Court is a residential care home for up to 64 people. The building is purpose-built and spreads across three floors. The home provides personal care and nursing to older people, many of whom were living with dementia. On the day of the assessment there were 57 people living at the service. This was a responsive assessment as there had been concerns raised about the service and how it managed risks to people., Concerns raised included poor governance, a lack of learning from accidents and incidents and staff being rude and disrespectful to people. During the assessment we found no evidence to support these concerns. People told us they felt safe living at the home. Staff knew how to identify, and report concerns. Systems were in place to record, report and investigate any concerns. Risks were well managed, and a robust risk assessment process was in place. Staff reviewed risk regularly and updated care records appropriately. The service had a management team who worked well together. There was a clear management structure which aided the smooth running of the service. People and relatives told us the service was well-led and they knew the management team. Staff worked well together and felt supported by the management team. The provider had effective quality assurance systems which were used to improve care. Learning from accidents and incidents was shared with staff and used to keep people safe from harm. We saw, and people told us they were treated with dignity and respect. Our observations confirmed staff were kind, compassionate and caring. The service is rated Good and until we have assessed more quality statements in Effective, Caring and Responsive the rating for this service remains the same.