Crouched Friars Residential Home

The registered manager took appropriate action to safeguard people and care staff understood how to raise concerns. Relatives told us they felt their loved ones were safe at the service. Relatives were able to visit the home any time.

The service followed appropriate infection, prevention and control policy and procedure to keep people safe from infection. The registered manager had identified when infection control processes had not always been followed and took immediate action to remedy this.

The service was in a Grade 2 listed building which required constant upkeep to maintain a safe environment. The registered manager was able to show works completed and a continuous schedule of works to continue to keep the environment safe.

People had access to appropriate external health care professional support to manage health needs. Care staff were proactive in seeking guidance when it was needed.

The chef produced quality home cooked food that people enjoyed. Snacks and drinks were available when people wanted them. Peoples nutritional needs were well catered for.

Care staff used handheld recording devices to record all care given. This meant records were constantly updated to give real time view of care and gave good oversight to the management team if people were becoming unwell or needed additional support. These records also held all completed risk assessments and care plans so staff could quickly access instructions to support people well.

People at the end of their life were cared for in a person-centred way. Loved ones were supported during these difficult periods.

The registered and deputy manager had a good oversight of the service and addressed any issues that might reduce the quality of care to people quickly. Relatives told us that they felt able to raise concerns and these

would be managed and addressed well.