Eshcol House Nursing Home

The service is a detached three-story building set into a hillside, with ground level access to each floor and sea views.

People were protected form all forms of abuse and discrimination. Staff understood how to report safeguarding concerns and health professionals told us they were confident people were safe.

All accident and incidents had been appropriately investigated to prevent similar events from reoccurring. Risks had been identified and effectively mitigated. Firefighting and lifting equipment had been regularly serviced and tested.

Staff had been recruited safely and there were enough staff on duty to meet people's needs. Care was provided at a relaxed pace and with compassion by the dedicated staff team. People had received their medicines as prescribed and were well supported during mealtimes.

People, relatives and professionals were complimentary of the quality of care and support provided by the service.

There had been some management turnover since that last inspection as the previously registered manager had taken on a different role within the provider organisation. This manager had now returned to the service. The staff team were complimentary of the support provided both by the manager and the providers director.

Quality assurance systems were robust and an additional staff member had been recruited with specific quality assurance and auditing responsibilities since our last inspection.