Brewery House

We found the following examples of good practice.

The service has remained free from COVID-19. Staff used various methods to communicate with people about the pandemic, and how to keep safe. This included easy read posters promoting good hand hygiene, and information about the COVID-19 vaccination and what to expect. Where a person was afraid of needles, effective systems have been put in place to support the person and reduce anxiety.

Staff supported people to retain their independence in carrying out household tasks, whilst in the background were carrying out extra cleaning during the day of high touch point areas, such as door handles.

Where applicable, staff kept people's relatives updated on current visiting guidelines and offered flexibility in accommodating visits. Where relatives, due to their own circumstances could not visit, people were supported to have face to face calls using technology.

One person told us about the recent resident's video meeting they had joined in with, which linked them up with provider's other services, enabling them to discuss and raise any issues.

National guidance was being followed to ensure staff and people living in the service were regularly tested for COVID-19. Staff had been trained to carry out, and process the quick 30 minute lateral flow test correctly.

The five questions we ask about services and what we found