Lavender Court

Some people shared concerns in relation to staffing levels and at times having to wait for assistance, particularly for personal care if there were not enough staff available there to help them. Our observation and review of the service’s call bell monitoring found that there were not always enough staff on the nursing unit to support people.

People felt that permanent staff were aware of their preferences and how to support them with their independence, however they told us agency staff treated everyone in the same way.

People were mostly satisfied with the personal care they received although some people thought their individual preferences could be ignored if staff were under pressure

People were aware they had care plans in place, however they could not recall these being reviewed with them since they were created.

People did not share any concerns in relation to their safety. Staff had a good understanding of people's individual needs and how to keep them safe.

The environment of the home was clean and well maintained.

Systems were in place for staff to report any safeguarding concerns and they were confident in doing so.

People received their medicines in a safe way and as prescribed for them. There had been improvements to some aspects of medicines management since our last inspection, and more improvements were ongoing.

Learning was being implemented across the service and shared with staff.

People received care and support from a service which was well managed. There were systems in place to monitor the quality of the service provided which were completed by the management team and the provider. They were all aware of the areas of improvement required, had a plan in place and actions were being taken. Some improvements were needed to the oversight of safe recruitment and staffing dependency levels.