Whincup Care Limited

People's experience of using this service: • The provider had made improvements to the service since our last inspection on 9 and 10 January 2018. • The service now met the characteristics for a rating of "good" in all key questions. • There were improved systems for the management of medicines. • Notifiable safety incidents were reported and acted upon by the service. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this. However, mental capacity assessments did not always fully conform with the mental capacity code of practice. The registered manager took immediate action to rectify this during our inspection. • Staff received appropriate training and support to ensure they could carry out their roles effectively. We have made a recommendation that the service provides data protection training for all staff. • The outcomes for people using the service reflected the principles and values of Registering the Right Support by the promotion of choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. • Care planning documentation clearly identified people's diverse needs, preferences and choices. • The service provided strong leadership to a motivated staff team who felt valued by management. • The service had quality assurance processes to measure, document, improve and evaluate the quality of care. • People and relatives told us that staff were kind and respected their preferences and decisions.