Acorn House Care Centre

Staff knew the people they supported and provided them with individualised care that reflected their needs, risks and preferences. They encouraged people to make choices when they could. People's care documentation included detailed information to guide staff about how to support people well and was reviewed and updated regularly. People's end of life care wishes had been discussed with them, or their relatives where appropriate. People were happy with the range of activities available at the home. The provider managed concerns and complaints appropriately.

The manager and staff were clear about their responsibilities. They focused on providing people with high quality care, which reflected their needs and preferences. The service worked in partnership with a variety of community professionals to ensure people received any specialist support they needed. Management sought people's views about the service and acted upon them. Everyone we spoke with was happy with the management of the service. The regular checks and audits completed by management were effective in ensuring appropriate standards of quality and safety were maintained at the home.