St Agnes Retirement Home

We made a recommendation about governance systems as further developments were needed. This was to ensure all areas were identified where actions were required and incorporated into the service's improvement plan. For example, in the accuracy and wording of care plans, how feedback information was gathered and in the personalisation of end of life care plans.

The home was clean and tidy. People enjoyed their individual rooms and the outdoor space at the home. There was a good atmosphere where people were listened to and respected.

People were supported well with their nutrition, hydration and healthcare needs. People and relatives felt comfortable in raising any concerns or complaints and actions were taken. Staff were well trained and skilled in their role. Staff knew people well and had developed positive relationships with people.

There were good systems of communications within the staff team and with relatives. People's opinions and feedback was sought. The management team were open, honest and approachable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.