Swinton Grange

Support records reflected people's needs. Any choices or cultural requirements of the person were included in their records and staff supported people in the way they chose. Staff received training to be able to support people appropriately. People received a balanced diet, we observed the lunchtime experience and found this not as pleasant an experience for people as it could have been. Since our inspection this has been addressed by the registered manager.

We observed staff supporting people in caring and patient ways. Staff and people in the home knew each other well. Staff communicated with people appropriately taking into account any difficulties the person may have in understanding them.

People were predominantly supported as individuals. Mostly we saw positive interactions between staff and people they supported. An activity coordinator was employed. However, on the day of our inspection they were working in the kitchen. We did not observe any meaningful activities taking place.

We have made a recommendation about activities to ensure staff are deployed to provide meaningful activities for people.

Complaints were used to identify learning to improve the service. The culture in the home was friendly and open. People were encouraged to speak up If they had any concerns or ideas to improve the service. The management of the home sought feedback to improve outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a team of staff who were happy in their jobs and staff told us they felt supported. Although they did not regularly receive formal supervision. The registered manager and provider completed a range of regular checks on the quality and safety of the service.