Touchstones

People's needs were fully assessed, and their care plans regularly reviewed with their keyworker. People had full access to other health and social care services and received support to use them. Individual needs, preferences and choices were respected and supported, and people were able to live the life they chose.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's medicines were managed safely. People who were able to manage their own medicines were supported to do so. People told us they felt very safe living at Touchstones. There were policies and processes in place to protect people from abuse and staff had a good knowledge of the safeguarding process.

There were systems in place to monitor the quality and effectiveness of the service being delivered. A development plan was made annually to address areas for improvement. Feedback was sought from people, their relatives and staff on how the service was doing and where they could improve.

Strong partnerships had been made with local community services and health practitioners.