Acacia Lodge Care Home

People told us they felt safe in the home and with the staff who supported them. Premises checks and all maintenance records were up to date. Required test and safety certificates were in place. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

The registered manager monitored staff deployment and ensured enough staff were always on duty. Processes in place ensured safe staff recruitment, with a range pre-employment checks completed. Risk assessments in relation to prospective new staff needed to be more robust.

Staff responded promptly and were attentive to people's needs. Care provided was personalised and supported people's preferences and wishes. People were supported by caring, friendly staff who knew their needs well. People told us staff were very kind and respectful.

People, their relatives, professionals and staff spoke positively about the management of the service. They had confidence in the leadership of the home. A range of audits and checks were completed to maintain and where required, implement any required improvements. The registered manager was keen to re- establish good working partnerships with professionals and local community groups following the COVID-19 pandemic, for the benefit of people living at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.