Dimensions Fountain House Innox Lane

In this key question we looked at 4 quality statements. We looked at how people were supported to transition into other healthcare services, recruitment and training for staff, people’s management of risks, and how medicines were managed.

Staff were recruited safely, and there were enough staff to ensure people’s safety and meet their needs. However, we found a breach of the legal regulation in relation to governance. We found people’s care and support records did not always contain clear and accurate information, and found information about people’s needs was not always consistently recorded.

In this key question we assessed at one quality statement, which looked at how people’s care and support needs were assessed and reviewed.

In this key question we looked at 1 quality statement. We looked at the provider’s systems and processes in relation to the management of the service. We found audits were completed regularly and the feedback from staff about the management team was positive. However, we found a breach of legal regulation in relation to governance. Audits had not identified the concerns found during this assessment and the provider failed to ensure people had accurate, complete and contemporaneous records.