Dimensions Somerset Newholme

We carried out an assessment of the service which started on 13 February 2024 and was completed on 21 February 2024 to check if the service had followed their action plan since the last inspection and now met legal requirements and recommendations. A site visit to gather people’s experiences and observe care practices was carried out on 13 February 2024. We carried out observations throughout the day to see how staff and people interacted together.

Since the last inspection enough improvements had been made which were fully embedded into the day to day running of the home. These included improvements in governance, medicines administration and how the Mental Capacity Act 2005 has been put into practice.

One relative told us that since the current registered manager had been in post, “It’s improved tremendously.”

As part of the assessment, we reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan and form part of our assessment.

During the site visit, we met all 6 people who lived at the home and spoke with 1 of them about their care and support. We spoke to staff, including the registered manager. We reviewed a range of records. This included people’s care documentation, staff recruitment folders and a variety of records relation to the management of the service, including quality monitoring, medicines and staff training. We contacted 3 people’s relatives to ask for their views.