Kingsway Nursing Home
- Care home
- 42 beds
- Nursing care
- Dementia care
- Registered since 2012
- County Durham, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
10 of 136
rated care homes in County Durham are rated Requires improvement, like this one.
Kingsway Nursing Home: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Langley Park Care Home (Good, 0.2 miles away) and St Aiden's Cottage (Good, 1.9 miles away).
Nearest care homes:
- G Langley Park Care Home Good, 0.2 miles away
- G St Aiden's Cottage Good, 1.9 miles away
- G Hollyacre Bungalow Good, 2.3 miles away
- G NEAS, Short Term Residential Breaks Good, 2.5 miles away
- G St Aidan Lodge Residential Care Home Good, 3.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 March 2026 (assessment visit 27 November 2025). Quoted under the Open Government Licence.
Date of Assessment: 9 December 2025 to 23 January 2026. The service is a nursing home providing support to adults of all ages living with physical disabilities, mental health conditions and a dementia. The assessment took place because of the length of time since our last visit.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The premises were not always kept safe for people to use, and the provider did not have effective infection prevention and control systems in place. Risks were assessed, but these sometimes lacked detail on how to keep people safe. Staff did not always receive effective and consistent support through supervisions, and recruitment records sometimes lacked important information. Care plans were in place, but some had conflicting or missing information on people’s support needs. Governance systems were not always effective at monitoring and improving standards at the service. We found 2 breaches of regulation, in relation to premises safety, risk management, staffing and governance.
Medicines were managed safely. Staffing levels were monitored, though staff gave us mixed feedback on these.
People had enough to eat and drink to stay healthy. Staff supported people to access healthcare services to monitor and promote their health and wellbeing. People were supported to make decisions and give informed consent. Staff involved those important to people to take decisions in people’s best interests where they did not have capacity, though records of this were not consistently competed.
People were treated kindly by staff who knew them well. Staff treated people as individuals and protected their privacy and dignity. Staff told us they usually felt supported in their roles, and that the registered manager had taken steps to improve this since joining the service.
People were supported to access activities, but these did not always reflect people’s interests or help them to avoid social isolation. Staff provided information people could understand. People and those close to them were encouraged to share their views with the service. Staff involved people and those close to them in planning their care and understanding their options around choosing to withdraw or not receive care.
The registered manager was visible and supportive, and helped staff develop in their roles. Feedback was sought and was acted on. Staff worked in effective partnership with healthcare partners to monitor and improve people’s health and wellbeing.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to infection prevention and control and premises safety, risk management and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to care records and governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 3 March 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 3 March 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 2 April 2021. Latest assessment published 3 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Kingsway Care Home LimitedBrand: Advinia Healthcare
- Ownership type
- Organisation
- Companies House number
- 07806135 (opens Companies House)
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Kingsway Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Kingsway Nursing Home as a care home with nursing.
- How many beds does Kingsway Nursing Home have?
- The Care Quality Commission's register lists 42 beds at Kingsway Nursing Home.
- When was Kingsway Nursing Home last inspected?
- The Care Quality Commission's latest rating for Kingsway Nursing Home was published on 3 March 2026.
- Who runs Kingsway Nursing Home?
- Kingsway Nursing Home is run by Kingsway Care Home Limited.
- What is Kingsway Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 March 2026.
Contact
- Phone
- 0191 373 6167
- Address
- Kingsway, Langley Park, Durham, DH7 9TB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Langley Park Care Home (Good, 0.2 miles away) and St Aiden's Cottage (Good, 1.9 miles away).
Nearest care homes:
- G Langley Park Care Home Good, 0.2 miles away
- G St Aiden's Cottage Good, 1.9 miles away
- G Hollyacre Bungalow Good, 2.3 miles away
- G NEAS, Short Term Residential Breaks Good, 2.5 miles away
- G St Aidan Lodge Residential Care Home Good, 3.1 miles away