Nelson Lodge

We found the following examples of good practice.

The service was not allowing any visiting at the service at the time of this inspection, unless for exceptional circumstances for example, if a person was receiving end of life care.

People were supported to have regular contact with their families and friends via video calling and telephone calls.

The building was clean and free from clutter. The deputy manager told us that staff were undertaking cleaning of areas and items which were touched on a regular basis. We witnessed this during our inspection.

Any visitor or contractor entering the service were asked to undertake a lateral flow test, (this is a rapid result test process for COVID-19), to complete a health questionnaire and were asked to wear full personal protective equipment (PPE).

There were hand sanitiser stations at the entrance to each unit. On the entrance to each unit there is a list of room number that were colour coded, this highlights the status of each person. Where a person is isolating there was a supply of PPE, hand sanitiser and a clinical waste placed outside their room.

Staff changed into their uniform and applied their PPE before starting work. Spot checks on staff competencies were in place for example hand hygiene and PPE assessments.

The registered manager told us that they were working collaboratively with colleagues from the Local Authority and CCG (Clinical Commissioning Group) and were well supported as a result.

Whole home testing was in place for people, visitors and the staff.

The five questions we ask about services and what we found