Fernbank Lodge

Fernbank Lodge is an adapted building over 2 floors with a stair lift, 2 lounges, a dining room, 2 conservatories, a rear garden and front seating area.

We found that systems regarding staff training, scheduling, and support appeared good, although we have made a recommendation about the staff recruitment record keeping.

There were systems and training in place to keep people safe and reduce the risk of abuse. People living in the home and their relatives agreed Fernbank Lodge was a safe place to live.

Health and safety systems were in place to ensure the safety of the premises was maintained to keep people, visitors, and staff safe.

Infection prevention and control measures were in place to reduce the likelihood of infectious diseases being transmitted within the home. There was personal protective equipment available in various locations in the home for people to use. The provider was following current government guidance with regards to visitors coming to the home.

There was a culture from the provider and the registered manager to learn lessons when things went wrong. Events were reviewed and actions implemented to reduce the likelihood of a repeat incident, where possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive and person-centred approach to the care and support in the service. People living in the home liked their staff and registered manager and any suggestions or concerns were responded to.

The registered manager was clear about her role and how to manage the service and the checks needed to keep quality of care to a good standard. The provider also demonstrated their checks on the service and

registered manager, to help provide further oversight.

People living in the home, their relatives, and staff were all consulted regarding improvements to be made in the home and how to improve care.

The registered manager and staff worked well with others to ensure good health outcomes and safety of the people living in the home.