Marigold Nursing Home
- Care home
- 50 beds
- Nursing care
- Dementia care
- Registered since 2017
- Central Sunderland, Sunderland, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Outstanding to Requires improvement.
12 months
since the latest rating was published.
6 of 86
rated care homes in Sunderland are rated Requires improvement, like this one.
Marigold Nursing Home: inspection record
Rated Requires improvement in October 2025, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bryony Lodge Nursing Home (Good, less than 0.1 miles away) and Meldan (Good, 0.5 miles away).
Nearest care homes:
- G Bryony Lodge Nursing Home Good, less than 0.1 miles away
- G Meldan Good, 0.5 miles away
- G Tynedale Good, 0.7 miles away
- G Ashbourne Lodge Care Centre Good, 0.8 miles away
- G Cedar House Care Home Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 October 2025 (assessment visit 15 August 2025). Quoted under the Open Government Licence.
Marigold Nursing Home provides accommodation with nursing and personal care for up to 49 people. 30 people were living at the service when we visited, some of whom were living with dementia. This unannounced inspection was triggered due to anonymous concerns about poor care and a lack of management oversight. We visited the home on 20 and 21 August 2025 and found breaches of the regulations relating to person-centred care and good governance. Ineffective and inconsistent leadership and management oversight had led to significant shortfalls, placing people at risk of harm. Management support visits were not done consistently to monitor the service.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Potential risks to people’s safety were not being managed well, such as some risks not being assessed, items stored in stairwells, restricted areas not secured and infrequent fire drills. Maintenance issues were not addressed quickly. The provider acted to address some of these issues during the inspection but had not been proactive in resolving these earlier.
Areas of the home intended for people’s enjoyment were not accessible, as they were being used for storage. This included the multi faith room and the sensory room. The provider acted straightaway to clear the multi-faith room.
There was mixed feedback about staffing levels. The quality of interactions between people and staff was inconsistent. A staff member providing one to one support to a person was also supervising the communal lounge alone at various times during the day. New staff were not always recruited appropriately, as some checks were not recorded. The provider had not ensured all staff were suitably trained, as 2 staff had been employed for a significant period without having completed any mandatory training.
People did not experience a pleasant lunchtime due to a lack of organisation and staff not being fully aware of people’s specific needs. Menus displayed did not reflect what people were eating.
Although medicines were administered appropriately, medicines competency assessments for all staff had expired and were now overdue.
There were systems for managing and analysing incidents, accidents and safeguarding concerns. However, the analysis lacked detailed information of findings to identify and share lessons learnt.
Residents and relative’s meetings did not take place regularly.
Care plans contained appropriate information. However, daily records were not fully completed with gaps identified.
The provider’s quality assurance system (QA) required further improvement to prevent further deterioration in the quality of care. QA audits included very brief information, and no action plans were available to show how shortfalls were to be addressed.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported,cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person-centred care. Staff did not always respond in a timely way to ensure people’s needs were met in a timely way, such as ensuring they received the treatment they needed.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance. Lack of leadership and management oversight had failed to identify shortfalls in people’s care, placing them at potential risk of harm.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 22 October 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 22 October 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 22 October 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Joanne Kerr
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 21 November 2020. Latest assessment published 22 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Memory Lane Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 04023398 (opens Companies House)
Memory Lane Care Homes Limited runs 4 services in England, 3 of them in the North East. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Memory Lane Care Homes Limited
- G Bryony Lodge Nursing Home Good. Care home with nursing, Sunderland
- G Bryony Park Nursing Home Good. Care home with nursing, Sunderland
- G Read House Good. Care home, Essex, East of England
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Marigold Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Marigold Nursing Home as a care home with nursing.
- How many beds does Marigold Nursing Home have?
- The Care Quality Commission's register lists 50 beds at Marigold Nursing Home.
- When was Marigold Nursing Home last inspected?
- The Care Quality Commission's latest rating for Marigold Nursing Home was published on 22 October 2025.
- Who runs Marigold Nursing Home?
- Marigold Nursing Home is run by Memory Lane Care Homes Limited. It runs 4 services in England, 3 of them in the North East.
- What is Marigold Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 October 2025.
Contact
- Phone
- 0191 731 9431
- Address
- Leechmere Road, Sunderland, SR2 9DJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bryony Lodge Nursing Home (Good, less than 0.1 miles away) and Meldan (Good, 0.5 miles away).
Nearest care homes:
- G Bryony Lodge Nursing Home Good, less than 0.1 miles away
- G Meldan Good, 0.5 miles away
- G Tynedale Good, 0.7 miles away
- G Ashbourne Lodge Care Centre Good, 0.8 miles away
- G Cedar House Care Home Good, 0.8 miles away