Sheridan House

We found the following examples of good practice.

The premises were clean and well maintained. Cleaning schedules were in place and an additional cleaner had been employed. Hand sanitiser was readily available, and staff were wearing personal protective equipment (PPE) appropriately.

The registered manager and staff recognised the importance of maintaining people's well-being. There were staff members in post to help support people's social needs, and to ensure they did not feel isolated, including subscribing to performances on social media.

Two visiting pods had been created: one outside with views of the sea and another in the spacious entrance hall of the home. These had been in regular use; we saw a relative using this system during our inspection after undertaking a Lateral Flow Test to show they were not COVID-19 positive. There was a thorough cleaning system in place between visits.

End of life care visits took place whilst following good infection control procedures. The registered manager and staff were proud of this element of care at the home, and were committed to continuing with their normal high standards.

There was a clear procedure for staff in how they travelled to work. For example, staff did not car share. Where necessary, the provider collected staff rather than them using public transport.

Staff accessed weekly testing. People who used the service were also supported to access regular testing and had been offered the vaccine.

Staff had completed infection control and prevention (IPC) training. The management team had systems in place to check staff practice. This included observing staff to ensure they followed good practice infection control guidelines and were competent in their practice.

The registered manager linked in with local resources, such as the Provider Engagement Network, to update their knowledge and practice. They had appointed a new manager who was working with them to run the home and oversee good infection control practice.

The registered manager said the service was well supported by the local primary healthcare team, with regular contact with GPs.

The five questions we ask about services and what we found