Springfield Residential Home

The service provided safe care to people. People commented, "I feel really safe here, the staff look after me" and "It's a lovely place, I feel content here." A relative commented, "Springfield is not only a beautiful physical space with a lovely atmosphere, light and surroundings, but boasts a top-notch staff of efficient, well-trained and, above all, delightful men and women who have kept my mum amused, entertained and happier than she could have imagined a few months ago!"

People's individual risks were identified, and risk assessment reviews were carried out to identify ways to keep people safe. Medicines were managed as necessary. Effective infection control measures were in place. The principles of the Mental Capacity Act were adhered to when necessary. Health and social care professionals were regularly involved in people's care to ensure they received the care and treatment which was right for them.

People confirmed that staffing arrangements met their needs. There were enough staff to support people and the staff worked well as a team. There were effective staff recruitment and selection processes in place.

Relatives spoke highly of the care and support their relatives received at Springfield Residential Home. Comments included, "I truly believe that my mother would not be here now if it was not for Springfield. The registered manager and her team got her on her feet again. Her quality of life has enormously improved" and "[Relative] has been at Springfield now for 11 years and I have been extremely grateful to [management team] and all the staff for the marvellous care they have given her."

Staff spoke positively about communication and how the registered manager and management team worked well with them and encouraged their professional development.

A number of methods were used to assess the quality and safety of the service people received. The service made continuous improvements in response to their findings.