The Bridge Care Centre

The Bridge Care Centre is a large, purpose built home providing accommodation over four separate units, each supporting up to ten people and all having their own adapted facilities.

Staff supported people to be as independent as possible whilst ensuring they remained safe and well. There was a proactive approach to assessing and managing risk which allowed people to rebuild their life whilst living with neurological disorders and physical disabilities. One health professional said, "Staff interact genuinely with people, they are very motivated to provide the best possible care and achieve people's outcomes."

Medicines systems were organised, and people were receiving their medicines when they should. The service was following national guidance for the receipt, storage, administration, prompting and disposal of medicines.

Staff were skilled and knowledgeable in the care and support people required. They provided flexible care and support in line with a person's needs and wishes. Staff worked alongside a range of health professionals to provide people with a better quality of life, supporting them to develop in areas such as communication, social interaction and independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management structure in the service ensured people and staff had access to, and support from, a competent management team and specialist therapists. The provider monitored quality, sought people's views and planned ongoing improvements.