Riverlea House

We found the following examples of good practice;

Visitors were provided clear guidance on procedures they needed to follow during visits to Riverlea House. On arrival staff gave clear instructions on personal protective equipment (PPE) they needed to wear during their visit, including face masks.

Staff had been trained in infection prevention and control. We observed staff wearing their PPE in line with government guidance, and there were donning and doffing stations situated throughout the service.

The service was clean, and cleaning had been increased during the pandemic to sure high touch point areas were cleaned more frequently.

Staff and people undertook regular testing. For staff this included lateral flow tests three times a week before their shift. Any staff who tested positive did not attend their shift to ensure they did not come into contact with people or other staff.

The five questions we ask about services and what we found