Hallmark Admiral Court Luxury Care Home

We found the following examples of good practice.

• Arrangements were in place for family and friends to access the service safely for visits. These included temperature checks and personal protective equipment (PPE). There was a designated visitors room and the provider was facilitating visits in the gardens and peoples rooms. • The service was very clean. There were cleaning schedules in place showing when cleaning had taken place including high touch areas and deep cleaning. • People were admitted to the service safely following current government guidelines. • People and staff were supported to follow social distancing guidelines. There were a variety of spaces people could access safely throughout the service for meals and social activities. • Staff had access to the correct PPE at the service and were following government guidelines. • Staff, people using the service and visitors had access to COVID-19 testing which was being carried out as per government guidance. • Staff and people using the service had risk assessments in place to ensure risks in relation to COVID-19 were identified and managed safely.

We were assured that this service met good infection prevention and control guidelines as a designated care setting.

The five questions we ask about services and what we found