Lavender Oaks Care Home

Lavender Oaks Care Home is a residential care home providing personal and nursing care to 43 people at the time of the inspection. The service can support up to 75 people within four suites in one purpose-built building.

People told us they felt safe and that, they were looked after by caring staff. Systems remained in place to protect people from abuse and staff had been trained in safeguarding adults and knew how to report concerns. Improvements had been made to people's records. This meant there was more detailed information for staff to understand people's risks and what staff needed to do to reduce these. Medicine records were accurate and showed people received their medicine when they needed it. The provider recorded and monitored accidents and incidents in order to identify trends and had systems in place to make sure lessons were learnt when things when wrong. The service was clean and staff followed government guidance around COVID-19 to help stop the risk of infection. There were enough staff working at the service to meet people's needs.

People's care and support was assessed when they first started to use the service. People's care was regularly reviewed and the provider was making changes to make sure staff knew exactly how people wanted to be supported based on their individual needs during their time at the service and when they required end of life care. Staff helped people maintain relationships and had adapted activities during the pandemic to reduce the feeling of isolation. Systems were in place to record and monitor complaints received.