Springbank Care Home

Everybody we spoke with said they, or their relative, felt safe. One person who lived at the home when asked if they felt safe said, "If I need them, I stand up and press my buzzer and they always come quickly." Another person said, "The staff are lovely, and they regularly keep in touch when I'm in my room as they pop their heads around the door which I really like."

The management team monitored accidents and incidents and identified any actions that needed to be taken to prevent future occurrences.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. Risks associated with COVID-19 were well managed.

People enjoyed the food at the home and were supported to make sure their healthcare needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring and spoke positively about living at the home.

People and staff said the service was well led and they felt their opinions were sought and listened to. We found systems to assess, monitor and improve the service were established. The management team, including the provider, had good oversight of the service and demonstrated passion and commitment to the continued development of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk