Warrington Road

We found the following examples of good practice.

● Relatives spoke positively about communication throughout the pandemic. Comments included; "The communication is excellent, I cannot speak highly enough of the staff. They go over and above to meet [Names] needs" and "The staff organise for us to speak to [Name] by video portal every Sunday on their huge television screen and this has been really successful." ● Relatives told us they had previously participated in garden visits. They said these were pre booked and well managed. They said they sanitised their hands and wore a face mask. They said they stayed socially distanced and had understood the importance of this. ● All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit. Full personal protective equipment (PPE) was available for all visitors along with access to handwashing facilities and hand sanitiser. ● The service had increased the cleaning schedules and routines to reduce the risks of cross infection. The environment was very clean and hygienic. ● We observed staff to be wearing the correct (PPE) throughout the inspection. ● People and staff were taking part in regular COVID19 testing. ● People had individual risk assessments in place that reflected their specific needs in relation to COVID19. ● Staff had all received training to meet the requirements of their role and for the management of COVID19.

Further information is in the detailed findings below.

The five questions we ask about services and what we found