Rapid Review & Resettlement

People received safe care from staff who were well trained and supported by the provider. The environment had been adapted to meet people’s specific needs, with the provider addressing any maintenance issues promptly, to ensure people’s continued safety. Accidents, incidents and complaints were documented and reviewed appropriately, with actions created and lessons learned considered.

Relatives told us staff had developed positive working relationships with the people they supported, which had resulted in good outcomes. As placements at the service were temporary, the provider had developed systems and processes to support people to transition safely and successfully onto their next placement.

Assessments were completed prior to admission to ensure the service was suitable and staff had the information needed to provide effective care and support. People’s support plans were focused around promoting quality of life, achieving goals and ensuring they remained in good health. People’s nutrition and hydration needs were met, with records kept, evidencing what people had consumed. Staff documented successful outcomes and shared these with people’s relatives.

The provider had been proactive in seeking ways to improve people’s experiences, including the use of electronic equipment to reduce the need for physical observations, which people may have found obtrusive. People’s consent was sought, and they were encouraged to make decisions for themselves.

People were treated with dignity and respect by staff who were described as kind, caring and compassionate. Relatives described seeing a positive change in their loved one’s presentation since moving into the home. Clear guidance was in place to ensure staff knew how people wanted to be supported and how best to communicate with them.

People were supported to regularly access the community, to complete social and educational activities of their choosing. The provider ensured the environment, fixtures and fittings were adapted to meet people’s needs and minimise any restrictions.

People received person centred care and were supported to complete activities and interests of their choosing. Staff supported goal setting and achievement and were mindful of the importance of ensuring people lived rich and fulfilled lives. Information was provided to people in a way they could understand.

People and their relatives views were sought regularly, and they were encouraged to get more involved in the service and how it was run. Staff received training to ensure equality, diversity and people’s protected characteristics were respected.

A new audit and governance process was being used to assess the quality and safety of the service and care provided. Action plans were generated and reviewed to ensure required improvements had been made. The provider had sought assistance from stakeholders and professional organisations to help drive improvements.

Relatives of people living at the location were complimentary about how the service was run and had found management to be open and approachable. People, relatives and staff ‘s views were regularly sought, and staff told us they felt confident in speaking up and reporting any issues.